Free People Assistant Store Manager
About The Position
The Assistant Store Manager supports the selling, service, and operations of the store to create an engaging and inspiring environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. As a brand ambassador, the Assistant Store Manager partners with the leadership team to create an engaging visual experience for Free People customers and develops selling initiatives that encourage personalized service and lasting customer relationships. The role supports seamless omnichannel shopping and event experiences through the use of store systems and customer service applications. The Assistant Store Manager guides and develops the team, participates as manager on duty, and supports recruiting, hiring, onboarding, and retention. The role also helps maintain operating standards, assess sales forecasts, support scheduling and payroll, analyze product placement and stock levels, and execute shipment processing, restocking, and omnichannel orders. It upholds safety, inventory, loss-prevention, and company-policy standards while promoting inclusive communication and employee development.
Requirements
- Love for the Free People brand.
- At least 1 year of store leadership experience.
- Experience being a team player.
- Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
Responsibilities
- Act as a brand ambassador and reflect company values; partner with the leadership team to create an engaging visual experience for Free People customers.
- Create selling initiatives that enhance customer experience and encourage personalized service, product recommendations, and authentic customer connections.
- Support seamless omnichannel shopping and event experiences through knowledge and use of MPOS, POS, and customer service applications.
- Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
- Participate as manager on duty, driving engagement across zones through communication, adaptability, collaboration, decision-making, and multitasking.
- Support the Store Manager in recruiting, hiring, and retaining talent; facilitate onboarding for new hires.
- Sustain daily operating standards by assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart.
- Use company tools to analyze business opportunities related to product placement, outfitting, and stock levels.
- Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
- Adhere to safety standards, maintain inventory accuracy, reduce product loss, and follow company policies and procedures.
- Promote inclusive, people-first communication, open dialogue, follow-through, and support across the store team.
- Stay current on interoffice communications and share important company information, product knowledge, trends, visual priorities, and brand messaging with the team.
- Provide the Store Manager with insights about customer experience, product, and presentation.
- Support employee development by protecting time with direct reports, setting goals, and delivering feedback.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Paid time off
- Employee discounts
- Retirement savings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
