Free People Assistant Store Manager

Free People•Woodcliff Lake, NJ

7d•Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the store to create an engaging and inspiring environment. The role includes developing others, collaborating with key partners, and supporting store operations and visual needs. The Assistant Store Manager serves as a brand ambassador, helps deliver personalized and omni-channel customer experiences, guides and develops the team, and supports the Store Manager with recruiting, onboarding, business operations, and store profitability.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for the Free People customer.
Create selling initiatives that improve the customer experience and encourage lasting relationships through personalized service, product recommendations, and authentic customer connections.
Deliver a seamless omni-channel shopping and event experience using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback that supports accountability.
Participate as manager-on-duty, drive engagement in each zone, and foster a collaborative selling environment through communication and adaptability.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Support sales forecasting, scheduling, payroll, and effective daily zone charts while sustaining operating standards.
Use company tools to analyze opportunities involving product placement, outfitting, and stock levels.
Collaborate with partners on shipment processing, restocking, product placement, and visual and display standards; ensure omni-channel orders are processed accurately and on time.
Uphold safety standards, inventory accuracy, product-loss reduction, company policies, and procedures to support store profitability.
Promote inclusive, people-first communication and ensure employees are heard and supported.
Stay current on interoffice communications and share company information, product knowledge, trends, visual priorities, and brand messaging with the team.
Share customer-experience feedback about product and presentation with the Store Manager.
Protect time with direct reports, set goals, and provide feedback to support their personal growth.