Free People Assistant Store Manager

Free People•Burlington, VT

11d•Onsite

About The Position

The Assistant Store Manager supports store selling, service, and operations to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. As a brand ambassador, the Assistant Store Manager helps create an appealing visual experience for the Free People customer, develops selling initiatives and personalized service, and supports a seamless omnichannel shopping and event experience. The position guides the team in customer service and styling recommendations, supports store goals and employee accountability, and serves as manager on duty. It also supports recruiting, hiring, onboarding, and retention; helps maintain operating standards through sales forecasting, scheduling, and payroll support; and collaborates on shipment processing, replenishment, product placement, and omnichannel orders. The Assistant Store Manager upholds safety, inventory, loss-prevention, and company policy standards, communicates company and brand information to the team, shares customer and product feedback with the Store Manager, and supports employee development.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a Free People brand ambassador and partner with the leadership team to create an engaging visual experience for customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and authentic customer relationships.
Use MPOS, POS, and customer service applications to deliver a seamless omnichannel shopping and event experience.
Guide the team in customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
Serve as manager on duty, driving engagement across zones through communication, adaptability, collaboration, decision-making, and multitasking.
Support the Store Manager with recruiting, hiring, retaining, and onboarding employees.
Help assess sales forecasts and support scheduling and payroll to maintain effective daily zone charts and operating standards.
Use company tools to analyze opportunities in product placement, outfitting, and stock levels.
Coordinate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Uphold safety standards, inventory accuracy, product-loss reduction, and company policies and procedures.
Promote inclusive, people-first communication and ensure employees are heard and supported.
Share company information, product knowledge, trends, visual priorities, and brand messaging through communication and daily team meetings.
Provide the Store Manager with insights about customer experience, product, and presentation.
Support employee development by protecting time with direct reports, setting goals, and providing feedback.