Free People Assistant Store Manager

Urban Outfitters•Woodcliff Lake, NJ

6d•Onsite

About The Position

The Assistant Store Manager supports the store’s selling, service, and operational activities to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. As a brand ambassador, the Assistant Store Manager helps deliver personalized customer service and a seamless omnichannel shopping experience while supporting store goals, team development, and business operations.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging visual experience for Free People customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and authentic customer connections.
Deliver a seamless omnichannel shopping and event experience using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
Participate as manager on duty, driving engagement across zones through communication, adaptability, decision-making, multitasking, and collaboration.
Support the Store Manager in recruiting, hiring, retaining, and onboarding employees.
Support sales forecasting, scheduling, payroll, and daily zone-chart planning to maintain operating standards.
Use company tools to analyze business opportunities involving product placement, outfitting, and stock levels.
Coordinate shipment processing, restocking, and product placement with key partners; maintain visual and display standards and ensure omnichannel orders are processed accurately and promptly.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote an inclusive, people-first environment, encourage open dialogue, and ensure the team feels heard and supported.
Communicate company information and facilitate daily sharing of product knowledge, trends, visual priorities, and brand messaging.
Share customer-experience insights about product and presentation with the Store Manager.
Support employee development by protecting time with direct reports, setting goals, and delivering feedback.