Free People Store Manager

Urban Outfitters•Walnut Creek, CA

2d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail experience, creating an engaging and inspiring environment for customers while shaping a strong store culture. The role represents the Free People brand and partners with the leadership team to deliver compelling visual presentations and personalized customer service. It also oversees team development, store operations, visual execution, communication, and business performance.

Requirements

Love for the Free People brand.
At least 2 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and its values, and partner with the leadership team to create engaging visual experiences for Free People customers.
Promote technology use and train employees to transact in the moment, supporting a seamless omnichannel experience and compelling merchandising displays.
Build genuine customer connections through personalized service, product recommendations, and authentic engagement.
Plan talent needs, maintain candidate networks, hire and onboard employees, and create succession paths.
Serve as manager on duty, drive engagement across store zones, support collaborative selling, and make effective decisions while multitasking.
Develop employees’ product-fit and styling expertise and provide timely, specific feedback to encourage accountability.
Oversee daily operating procedures, staff scheduling, and payroll management.
Partner with colleagues to execute visual priorities and translate Home Office direction into store structure, displays, merchandising, and outfitting.
Use company tools to analyze product placement, outfitting, and stock levels; connect with the local community to identify fitness and wellness trends and develop event ideas that support sales and community engagement.
Maintain safety standards, inventory accuracy, product-loss reduction, and compliance with company policies and procedures.
Promote inclusive, people-first communication and teamwork, support employee dialogue, and ensure information reaches the store team.
Protect time for direct reports, set goals, and provide feedback to support employees’ growth.
Share insights about the customer experience with the District Manager and Home Office partners, and contribute store-specific ideas in company and district forums.