Free People Store Manager

Free People•Berkeley, CA

6d•$73,000 - $75,000•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail experience, creating an engaging and inspiring environment for customers while shaping a strong store culture. The role represents the Free People brand, builds customer relationships through personalized service, and supports compelling visual merchandising and in-the-moment transactions. The Store Manager leads hiring, onboarding, talent planning, employee development, and day-to-day team engagement. The position oversees store operations, including staff scheduling, payroll management, visual execution, inventory accuracy, safety, and loss prevention. The role also fosters inclusive communication and teamwork, shares store and customer insights with the District Manager and Home Office partners, and builds connections with the local community to support sales and customer engagement.

Requirements

Love for the Free People brand.
At least 2 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and partner with the leadership team to create an engaging visual experience for Free People customers.
Promote technology usage and train the team to transact in the moment for a seamless omnichannel retail experience.
Ensure merchandising and display presentations create a compelling atmosphere.
Cultivate genuine customer connections and encourage personalized service, product recommendations, and lasting customer relationships.
Plan talent needs, maintain a candidate network, hire exceptional employees, create succession paths, and facilitate onboarding.
Serve as manager on duty, driving engagement in each zone through communication, adaptability, and collaborative selling.
Develop employees' product fit and styling expertise, and provide timely, specific feedback that supports accountability.
Oversee and contribute to daily operating procedures, including staff scheduling and payroll management.
Collaborate with partners to execute visual priorities and interpret Home Office visual direction for store structure, displays, merchandising, and outfitting.
Use company tools to identify business opportunities in product placement, outfitting, and stock levels.
Network with the local community and monitor fitness and wellness trends to develop event ideas that support community connection and sales.
Uphold safety standards, inventory accuracy, product-loss reduction, and company policies and procedures.
Lead with an inclusive, people-first philosophy, encourage open dialogue, and ensure employees are heard and supported.
Foster communication and teamwork to balance customer service, operations, and visual needs, and ensure company information reaches the team.
Protect time with direct reports, set goals, and provide feedback to support employees' personal growth.
Share store and departmental insights about the customer experience with the District Manager and Home Office partners, and participate in company and district forums.