Free People Store Manager

Free People•Walnut Creek, CA

4d•$82,000 - $85,000•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail approach, creating an engaging and inspiring environment for customers while building a strong store culture. The role represents the Free People brand and partners with the leadership team to deliver an appealing visual experience, personalized customer service, and seamless omnichannel transactions. The Store Manager leads hiring, onboarding, employee development, scheduling, payroll, and day-to-day store operations. They guide visual execution, analyze business opportunities, maintain safety and inventory standards, and support store profitability. The role also fosters an inclusive, communicative team culture and shares store and customer insights with the District Manager and Home Office partners.

Requirements

Love for the Free People brand.
At least 2 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and partner with store leadership to create an engaging visual experience for Free People customers.
Promote technology use and train the team to complete transactions in the moment for a seamless omnichannel experience.
Ensure merchandising and display presentations create a compelling atmosphere.
Build genuine customer connections through personalized service, product recommendations, and authentic interactions.
Plan talent needs, maintain a candidate network, hire exceptional employees, and create succession paths.
Facilitate onboarding that builds new hires’ connection to the brand, customers, and store.
Serve as manager-on-duty, drive engagement across store zones, and foster a collaborative selling environment.
Develop employees’ product-fit and styling expertise; provide timely, specific feedback and promote accountability.
Oversee daily operating procedures, staff scheduling, and payroll management.
Partner with others to execute store visual priorities and interpret Home Office direction for store structure, displays, merchandising, and outfitting.
Use company tools to identify business opportunities related to product placement, outfitting, and stock levels.
Connect with the local community to identify fitness and wellness trends and develop event ideas that support community engagement and sales.
Maintain safety standards, inventory accuracy, and product-loss reduction, and uphold company policies and procedures.
Promote inclusive, people-first communication, open dialogue, follow-through, and employee support.
Balance customer service, operational tasks, and visual needs through communication and teamwork.
Protect time with direct reports, set goals, and provide feedback to support employees’ personal growth.
Share store and customer-experience insights with the District Manager and Home Office partners, and contribute to company and district forums.