Free People Store Manager

Urban Outfitters•Austin, TX

2d•Onsite

About The Position

The Store Manager leads and drives sales using an omnichannel approach to the retail experience. The role is responsible for creating an engaging, inspiring environment for customers and shaping a strong store culture. As a brand representative, the Store Manager partners with the leadership team on visual presentation and customer experience, and advocates for technology that supports seamless omnichannel transactions. The Store Manager leads hiring, onboarding, talent development, scheduling, payroll management, store operations, and execution of visual priorities. They use company tools to assess business opportunities, maintain safety and inventory standards, and support store profitability. The role also fosters inclusive communication and teamwork, shares store and customer insights with the District Manager and Home Office partners, and builds connections with the local community.

Requirements

Love for the FP brand.
At least 2 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and how it affects the business.
Experience in coaching and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the FP brand and its values, partnering with the leadership team to create engaging visual experiences for customers.
Promote technology use and train employees to transact in the moment for a seamless omnichannel retail experience.
Ensure merchandising and displays create a compelling store atmosphere.
Cultivate genuine customer connections and coach the team to provide personalized service, product recommendations, and authentic interactions.
Plan talent needs, maintain a network of candidates, hire exceptional employees, create succession paths, and support thoughtful onboarding.
Serve as manager-on-duty, driving engagement across store zones through communication, adaptability, sound decisions, and collaborative selling.
Develop employees' product-fit and styling expertise and provide timely, specific feedback that supports accountability.
Oversee daily operating procedures, staff scheduling, and payroll management.
Partner with key stakeholders to execute visual priorities and interpret Home Office direction for store layout, displays, merchandising, and outfitting.
Use company tools to analyze opportunities in product placement, outfitting, and stock levels; connect with the local community to identify fitness and wellness trends and event opportunities.
Maintain safety standards and inventory accuracy, reduce product loss, and follow company policies and procedures to support store profitability.
Promote inclusive, people-first communication, open dialogue, follow-through, and employee support.
Foster communication and teamwork to balance customer service, operational work, and visual needs; respond to interoffice communications and share important company information with the team.
Protect time for direct reports, set goals, and provide feedback to support employees' personal growth.
Share store and departmental insights about the customer experience with the District Manager and Home Office partners, and contribute store-specific scenarios and ideas in company and district forums.