Bilingual Store Manager
About The Position
The Store Manager is the face of ACE Cash Express to customers, providing customer service and facilitating sales while building professional customer relationships and developing in-depth knowledge of the company’s financial services. The role involves managing store operations and performance, supporting and training employees, and promoting ACE products and services. Managers are expected to work independently, take accountability for overall store performance, and provide exceptional, empathetic service while following industry regulations and safety guidelines. Spanish proficiency is preferred in most markets. The role may occasionally require travel to other stores. Scheduled shifts are typically 8 hours and may occasionally be up to 12 hours, in a secure, enclosed work area.
Requirements
- High school diploma or equivalent.
- Ability to work scheduled shifts, typically 8 hours and occasionally up to 12 hours.
- Ability to work independently and take accountability for overall store performance.
- Ability to provide exceptional customer service through active listening, effective communication, and empathy.
Nice To Haves
- Bilingual proficiency in Spanish.
- Two or more years of retail experience.
Responsibilities
- Understand customers’ needs and recommend appropriate ACE products and services.
- Support Sales Associates and guide them toward success in their roles.
- Use active listening, clear communication, and empathy in customer interactions.
- Manage store operations and drive overall store performance, including activities that may involve cash handling, check cashing, lending, bill pay, and card services.
- Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
- Promote ACE financial services through cross-selling, marketing strategies, and community marketing.
- Train and support store employees in product knowledge.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Paid holidays
- Sundays off
- Flexible schedules
- Tuition reimbursement
- Short-term disability
- Long-term disability
- Basic life and AD&D coverage for full-time associates
- 401(k) plan participation for all associates
- $1,000 signing bonus, subject to the stated training, service, and good-standing requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
