Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•North Richland Hills, TX

9d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while gaining hands-on experience in store operations and leadership. The role involves account management, customer outreach, risk management, loan and pawn applications, check cashing, and ancillary products. The ASM helps maintain customer relationships and business growth, supports and coaches Customer Service Representatives when applicable, and helps ensure compliance, security, and high-quality store operations. This is an in-person, full-time position in North Richland Hills, Texas, with a minimum schedule of 40 hours per week and regular weekend attendance. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must pass a background check conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work at least 40 hours per week and attend work in person, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs and help maximize customer success.
Assess financial transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards by leveraging business-to-business partnerships, obtaining referrals, and participating in or hosting store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs or schedule maintenance.
Work efficiently in a fast-paced, changing environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that can support movement among the company’s brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, all including telemedicine and health or flexible spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing free access to mental health resources, life coaching, and other resources for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.