Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•North Richland Hills, TX

11d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, and risk management. It is a performance-driven, customer-focused position with opportunities for career growth. The position is based in person at a store in North Richland Hills, Texas, and requires a regular full-time schedule of at least 40 hours per week, including weekends. The hourly wage is $16.00. The ASM may perform duties outside the store, such as vehicle appraisals, errands, and external marketing, and may support, coach, and develop Customer Service Representatives when applicable.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.
Ability to maintain a regular, in-person work schedule of at least 40 hours per week, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and support customer success.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, develop business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service to help prevent losses and charged-off accounts.
Maintain accurate and complete customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform applicable duties outside the store, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards by leveraging business-to-business partnerships, obtaining referrals, and participating in or hosting store and community events.
Maintain store security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
Help maintain compliance with company policies and procedures and applicable local, state, and federal laws and regulations; help conduct store audits, create reports, and compile financial data.
Monitor the internal and external appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain regular, in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and potential opportunities across the company’s eleven brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources, life coaching, and other resources for employees and family members.
Access to discounts from nationwide and local retailers through a discount marketplace.
Paid time off, starting at 12 days in the first year and increasing over time.