Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•Greenville, TX

10d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while developing hands-on store operations and leadership experience. The role focuses on account management, customer outreach, risk management, and meeting company performance standards. The ASM also supports and coaches Customer Service Representatives when applicable and helps maintain customer service, operational quality, safety, and compliance. This is an in-person, full-time position in Greenville, South Carolina, requiring at least 40 hours per week and regular attendance that includes weekends. The hourly wage is $16.00. The position requires a high school diploma or equivalent, at least one year of experience in customer service, sales, or retail, and at least three months of supervisory, key holder, or relevant leadership experience. Bilingual English/Spanish ability is preferred and may be required at certain locations.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Availability for a full-time schedule of at least 40 hours per week, including weekends, and regular in-person attendance.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop new business, and maintain customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security and follow opening and closing procedures, including vault and cash drawer management.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws and regulations; help conduct audits, prepare reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance.
Work effectively in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, including weekends, with regular in-person attendance.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and potential opportunities across the company’s eleven brands.
Key holder program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources, life coaching, and other services for employees and family members.
Free access to nationwide and local retailer discounts through a Discount Marketplace.
Paid time off starting at 12 days in the first year and increasing over time.