Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•Sherman, TX

8d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while developing hands-on store management and leadership experience. The role focuses on account management, customer outreach, risk management, customer service, and meeting performance standards. The ASM works in person, maintains a full-time schedule of at least 40 hours per week, and attends regularly, including weekends. Duties may also include work outside the store, such as vehicle appraisals, errands, and external marketing. The position is performance-driven and offers opportunities for training and career advancement.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must complete a background check, with results considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work in person and attend regularly, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop new business, and maintain customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, with a focus on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; assist with audits, reports, and financial data compilation.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work effectively in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain regular, in-person attendance on a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system with professional and personal development modules.
Cross-brand training and opportunities across the company’s eleven brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and family members.
Discounts through a nationwide and local retailer marketplace.
Paid time off, starting at 12 days in the first year and increasing over time.