Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•Austell, GA

2d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while gaining hands-on experience in store operations. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven and people-focused, with opportunities for professional development and advancement. The position pays $16.00 per hour. It includes paid on-the-job training, learning resources, cross-brand training, a key holder program, performance-based advancement, educational reimbursement, and a range of health, retirement, insurance, and employee assistance benefits. The role requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability. Duties may include working outside the office for vehicle appraisals, errands, and external marketing. The company may revise the job description and assign additional duties as needed.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age; 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance and weekend availability for a full-time schedule of at least 40 hours per week.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; may be required at certain locations.

Responsibilities

Offer financial services that fit customers’ needs.
Assess financial transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, build business, and strengthen customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security protocols and complete opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system supporting professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Enrollment in a key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other services for employees and family members through the Employee Assistance Program.
Free access to discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off that increases with tenure, starting at 12 days in the first year.