Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•Phoenix, AZ

1d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven and customer-focused, with opportunities for career advancement. The position is based at Speedy Cash, 1841 W. Northern Ave, Phoenix, Arizona 85021, and pays $19.25 per hour. The ASM assesses and processes financial transactions and applications, builds customer relationships, supports account recovery, and helps maintain store security, compliance, and operations. The role also supports and coaches Customer Service Representatives when applicable, contributes to performance goals and community engagement, and helps maintain store appearance and cleanliness. It requires regular in-person attendance for at least 40 hours per week, including weekends. The company offers paid on-the-job training, professional development resources, cross-brand training, a key holder program, performance-based advancement, educational reimbursement, health and retirement benefits, insurance options, an Employee Assistance Program, retailer discounts, paid time off, and a business-casual dress code. Benefits are subject to change and applicable plan terms and eligibility requirements.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs.
Assess financial transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, reinforcing quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain office security and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws; assist with store audits, reports, and financial data compilation.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment and manage multiple challenging tasks to meet individual and team standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training for opportunities across the company’s eleven brands.
Enrollment in a key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health or flexible spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing free mental health resources, life coaching, and other support for employees and family members.
Free access to a marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.