Bilingual Store Manager

ACE Cash Express•Bradenton, FL

12d

About The Position

The Store Manager is the face of ACE Cash Express and provides customer service, facilitates sales, and builds professional relationships with customers. The role requires developing in-depth knowledge of ACE’s financial products and services, including lending where applicable, check cashing, and card services. The manager works independently, takes accountability for overall store performance, and supports Sales Associates in their roles. Store Managers manage store operations and performance, which may include cash handling, check cashing, lending, bill pay, and card services. They are expected to provide exceptional service through active listening, clear communication, and empathy, while maintaining accuracy, confidentiality, and compliance with industry regulations and safety guidelines. There may be occasions when the employee travels to other stores to work. A $2,500 signing bonus is offered: $500 payable 45 days after successful completion of the New Hire Curriculum, $1,000 payable 120 days after successful completion of 90 days of employment, and $1,000 payable 180 days after active, successful employment. Employees must be in good standing and on active status to receive payment.

Requirements

High school diploma or equivalent.
Ability to work independently and take accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customers.
Ability to understand ACE’s range of financial products and services.
Ability to meet the physical demands of the role, including standing for extended periods, sitting, walking, reaching, stooping, bending, verbal communication, and active listening.
Ability to see clearly at close and distant ranges and adjust focus as needed.
Ability to occasionally lift and/or move up to 25 lbs.
Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.

Nice To Haves

Two or more years of retail experience.
Proficiency in Spanish.

Responsibilities

Understand customers’ unique needs and recommend appropriate ACE products and services.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, including activities that may involve cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy and protect confidentiality while following industry regulations and safety guidelines.
Build professional relationships with customers.