Bilingual Store Manager

ACE Cash Express•Houston, TX

11d

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service, facilitating sales, building professional relationships with customers, and developing in-depth knowledge of the company’s lending (where applicable), check-cashing, and card services. The manager leads store operations and overall performance while supporting Sales Associates and helping them succeed. The role requires an entrepreneurial spirit, independent work, accountability, and a commitment to exceptional customer service, accuracy, confidentiality, and compliance with industry regulations and safety guidelines. Spanish proficiency is preferred, and a high school diploma or equivalent is required. Occasional travel to other stores may be required. The position may involve working 10–12 hours in a confined work area, subject to state-specific labor laws. ACE describes a workplace that encourages collaboration, teamwork, on-the-job learning and development, helping colleagues, and building strong relationships with customers, partners, and coworkers. The company emphasizes employee investment, service, career advancement, and unity. A $2,500 signing bonus is offered: $500 after 45 days upon successful completion of the New Hire Curriculum; $1,000 after 120 days upon successful completion of 90 days of employment; and $1,000 after 180 days of active, successful employment. Employees must be in good standing and active to receive payments. Full-time associates are offered medical, dental, and vision coverage, paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short- and long-term disability, and basic life and AD&D coverage, subject to plan requirements. All associates may participate in the 401(k) plan, subject to the plan document.

Requirements

High school diploma or equivalent.
Ability to work independently and take accountability for overall store performance.
Strong customer-service skills, including active listening, effective communication, and empathy.
Ability to understand ACE’s financial products and services.
Attention to detail and commitment to accuracy, confidentiality, and compliance.
Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.
Ability to stand for extended periods; sit, walk, reach, stoop, and bend; and communicate verbally and listen actively.
Ability to see clearly at close and distant ranges and adjust focus.
Ability to occasionally lift and/or move up to 25 lbs.

Nice To Haves

Bilingual proficiency in Spanish.
Two or more years of retail experience.

Responsibilities

Understand customers’ individual needs and recommend appropriate ACE products and services.
Provide customer service and facilitate sales while building professional relationships with customers.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, including activities that may involve cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
Travel to other stores to work when occasions arise.

Benefits

$2,500 signing bonus, payable in stages subject to the stated employment, curriculum, and good-standing conditions.
Medical coverage for full-time associates, subject to plan requirements.
Dental coverage for full-time associates, subject to plan requirements.
Vision coverage for full-time associates, subject to plan requirements.
Paid time off.
Paid holidays.
Sundays off.
Flexible schedules.
Tuition reimbursement.
Short-term disability coverage for full-time associates, subject to plan requirements.
Long-term disability coverage for full-time associates, subject to plan requirements.
Basic life and AD&D coverage for full-time associates, subject to plan requirements.
401(k) plan participation for all associates, subject to the plan document.