Bilingual Store Manager

ACE Cash Express • Houston, TX

7d

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service and facilitating sales while building professional relationships with customers. The role requires in-depth knowledge of the company’s lending (where applicable), check cashing, and card services. Spanish proficiency is preferred.

Store Managers manage operations and drive overall store performance. They work independently and take accountability for results while supporting and training Sales Associates and other store employees. They help customers identify appropriate products and services, promote ACE financial services through cross-selling and community marketing, and ensure accurate, confidential, and compliant transactions.

The position may involve travel to other stores. The work includes extended periods of standing and the ability to work 10–12 hours in a confined work area, subject to state-specific labor laws. Occasional lifting or moving of up to 25 pounds may be required. Reasonable accommodations may be made for employees to perform the essential functions.

Requirements

• A high school diploma or equivalent is required.
• Ability to work independently and take accountability for overall store performance.
• Strong customer service, active listening, communication, and empathy skills.
• Ability to understand ACE’s range of financial products and services.
• Ability to stand for extended periods and to work 10–12 hours in a confined work area, subject to state-specific labor laws.
• Ability to sit, walk, reach, stoop, bend, and engage in verbal communication and active listening.
• Ability to see clearly at close and distant ranges and adjust focus.
• Ability to occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Spanish proficiency is preferred.
• Two or more years of retail experience is beneficial.

Responsibilities

• Understand customers’ needs and recommend appropriate ACE products and services.
• Support Sales Associates and guide them toward success in their roles.
• Use active listening, clear communication, and empathy in customer interactions.
• Manage store operations and drive overall store performance, including activities that may involve cash handling, check cashing, lending, bill pay, and card services.
• Maintain accuracy and confidentiality and follow industry regulations and safety guidelines.
• Promote ACE financial services through cross-selling and marketing strategies, including community marketing.
• Train and support store employees in product knowledge.
• Travel to other stores to work on occasion, if needed.

Benefits

• Medical coverage for eligible full-time employees, subject to plan requirements.
• Dental coverage for eligible full-time employees, subject to plan requirements.
• Vision coverage for eligible full-time employees, subject to plan requirements.
• Paid time off for eligible full-time employees.
• Paid holidays for eligible full-time employees.
• Sundays off.
• Flexible schedules.
• Tuition reimbursement for eligible full-time employees.
• Short-term disability coverage for eligible full-time employees.
• Long-term disability coverage for eligible full-time employees.
• Basic life and AD&D coverage for eligible full-time employees.
• 401(k) participation for all associates, subject to the specific plan document.
• Signing bonus of $2,500, payable in installments subject to the stated employment, curriculum-completion, and good-standing requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED