Bilingual Store Manager

ACE Cash Express•Bradenton, FL

13d•$18 - $20

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service and facilitating sales while building professional relationships with customers. The role requires developing in-depth knowledge of the company’s lending services where applicable, check cashing, and card services. The Store Manager works independently and is accountable for overall store performance, while supporting and guiding Sales Associates. Spanish proficiency is preferred. The position involves understanding customers’ needs and recommending appropriate products and services; managing store operations and performance, which may include cash handling, check cashing, lending, bill pay, and card services; and maintaining accuracy, confidentiality, and compliance with industry regulations and safety guidelines. Travel to other stores may occasionally be required. The employee must be able to work 10–12 hours in a confined work area, contingent on state-specific labor laws. ACE offers full-time associates medical, dental, and vision coverage, paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short- and long-term disability, and basic life and AD&D coverage. All associates may participate in the 401(k) plan, subject to plan requirements. The posting also offers a $2,500 signing bonus, payable in installments after specified employment and curriculum milestones, subject to being in good standing and active status.

Requirements

High school diploma or equivalent.
Ability to work independently and take accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customers.
Ability to understand the range of financial products and services ACE offers.
Ability to work 10–12 hours in a confined work area, contingent on state-specific labor laws.
Ability to stand for extended periods and to sit, walk, reach, stoop, bend, communicate verbally, and actively listen.
Ability to see clearly at close and distant ranges and adjust focus as needed.
Ability to occasionally lift and/or move up to 25 lbs.

Nice To Haves

Two or more years of retail experience is beneficial.
Spanish proficiency is preferred and welcomed in most markets.

Responsibilities

Provide customer service and facilitate sales.
Build professional relationships with customers and learn ACE’s lending services where applicable, check cashing, and card services.
Understand customers’ needs and recommend appropriate ACE products and services.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, including applicable cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy and confidentiality and comply with industry regulations and safety guidelines.
Travel to other stores to work when occasions arise.