Bilingual Store Manager

ACE Cash Express•Panorama City, CA

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service, facilitating sales, building professional relationships with customers, and developing in-depth knowledge of the company’s lending (where applicable), check-cashing, and card services. The role manages store operations and performance, supports and trains employees, and promotes ACE financial products and services. The position pays $19.50–$21.50 per hour and offers a $1,000 signing bonus: $400 after successful completion of 15-shift training and $600 after successful completion of 90 days of employment. Employees must be in good standing and on active status to receive each payment. Store Managers are expected to work independently, take accountability for overall store performance, and deliver exceptional service through active listening, clear communication, and empathy. The role requires understanding ACE’s financial products and services and may involve travel to other stores. Work takes place in a secure, enclosed work area. Scheduled shifts are typically 8 hours and may occasionally be up to 12 hours; California-required meal and rest breaks are provided.

Requirements

High school diploma or equivalent.
Ability to work scheduled shifts, typically 8 hours and occasionally up to 12 hours.
Ability to stand for extended periods; sit, walk, reach, stoop, and bend; and engage in verbal communication and active listening.
Ability to see clearly at close and distant ranges and adjust focus as needed.
Ability to occasionally lift and/or move up to 25 lbs.
Ability to work in a secure, enclosed work area.

Nice To Haves

Bilingual Spanish proficiency is preferred and welcomed in most markets.
Two or more years of retail experience is beneficial.
Entrepreneurial spirit and ability to work independently while taking accountability for overall store performance.
Ability to build customer trust through active listening, effective communication, and empathy.
Understanding of ACE’s financial products and services.

Responsibilities

Understand customers’ unique needs and recommend appropriate ACE products and services.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, including activities that may involve cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
Promote ACE financial services through cross-selling, marketing strategies, and community marketing.
Train and support store employees in product knowledge.
Travel to other stores to work when occasions require it.

Benefits

Medical coverage for eligible full-time associates, subject to plan requirements.
Dental coverage for eligible full-time associates, subject to plan requirements.
Vision coverage for eligible full-time associates, subject to plan requirements.
Paid time off.
Paid holidays.
Sundays off.
Flexible schedules.
Tuition reimbursement.
Short-term disability coverage for eligible full-time associates, subject to plan requirements.
Long-term disability coverage for eligible full-time associates, subject to plan requirements.
Basic life and AD&D coverage for eligible full-time associates, subject to plan requirements.
401(k) participation for all associates, subject to the plan document.
$1,000 signing bonus, subject to successful completion of training and 90 days of employment, good standing, and active status.