Store Manager - Zales - Cross County Shopping Center

Signet Jewelers•Yonkers, NY

1d•$50,000 - $84,700

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment, diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates performance expectations and company initiatives, develops staff, and ensures consistent brand representation in customer interactions and store visuals. They deliver an exceptional customer experience, resolve customer issues, compile and follow up on customer requests, and develop strategies to meet sales projections and quotas. The role includes analyzing reports and store operations, identifying trends and opportunities, addressing operational issues, monitoring competitors, and collaborating with other Signet managers. The Store Manager selects, onboards, coaches, and develops talent; sets goals and monitors performance; maintains open communication; and ensures team member records are accurate. They foster an inclusive and respectful workplace, comply with company policies, maintain store cleanliness, and manage discounting, expenses, payroll, and repair departments to support sales and profit margins. The schedule should generally aim for five days and 40 hours per week during non-peak periods, with a mix of opening and closing shifts, weekdays and weekends, based on business needs. Hours increase during peak selling periods. The role requires regular scheduled attendance and may require travel to training sessions and business meetings, including air travel and overnight stays. Base pay is $50,000–$84,700 plus sales commission; final pay depends on experience and qualifications.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, and work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to meet the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to provide a best-in-class customer experience and promote a People First environment.
Communicate performance expectations, company strategy, and corporate initiatives; coach staff to represent the brand consistently.
Train team members to deliver exceptional customer experiences, resolve customer issues within established parameters, and follow up with customers.
Meet company sales projections and quotas; develop strategies to maximize personal and team sales potential.
Review and analyze reports and store operations; identify trends, strengths, opportunities, and root causes of operational problems, and develop plans to address them.
Monitor competitors’ marketing, merchandising, and payment programs and advise management of changing merchandise or service needs and excesses.
Collaborate with Signet managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and communicate expectations; monitor team performance and maintain open communication and idea sharing.
Maintain accurate team member records so team members receive eligible Total Rewards.
Establish a positive and inclusive work atmosphere in which team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including opening and closing shifts and weekday and weekend coverage; increase hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent regular scheduled attendance.