Store Manager - Stanford Shopping Center

Pandora•Palo Alto, CA

1d•$33 - $41

About The Position

The Store Manager leads the Stanford Shopping Center store and immerses themself in Pandora’s brand, culture, and products. The role combines time on the sales floor—engaging customers and driving sales alongside the team—with coaching and managing Assistant Store Managers, Sales Leads, and Sales Associates. The Store Manager is accountable for creating exceptional customer experiences, achieving commercial targets and KPIs, and overseeing talent, brand, operations, and fan experience. The position requires completing an assessment emailed after application submission.

Requirements

At least 3–5 years of experience as a Store Manager in a high-performance selling environment.
Strong written and verbal communication skills and the ability to connect with people at all levels of the organization.
Business acumen and analytical thinking that can deliver positive results.
Skills in recruiting, retaining, and developing teams, including succession planning and internal mobility.
Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
Must be at least 18 years old and able to provide proof of identity and eligibility to work.
Flexible availability for a schedule that includes nights, weekends, and holidays; the role can involve standing for extended periods.

Responsibilities

Develop a store culture filled with passion for the Pandora brand and encourage team members to serve as brand ambassadors.
Establish a high-performance selling environment that exceeds shopper expectations and delivers memorable customer experiences.
Achieve commercial targets and KPI expectations, setting and pursuing strong store performance.
Build, coach, and inspire the team, fostering accountability for individual and overall store performance through real-time feedback and guidance.
Partner with the Divisional Sales Manager and Human Resource Generalist to identify and resolve performance issues and policy violations.
Oversee talent, brand, operations, and fan experience responsibilities, including timely implementation of visual merchandising directives, efficient operational processes, and ongoing talent development.
Engage with customers and work alongside the team on the sales floor to drive sales.
Coach and manage Assistant Store Managers, Sales Leads, and Sales Associates.

Benefits

Base pay plus bonus compensation
401(k) plan
Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability coverage
Basic life and AD&D coverage
Anniversary gift cards
Product discounts
Learning and development programs
Continuous feedback
LinkedIn Learning
Tuition reimbursement
Paid time off, including vacation, personal, sick, birthday, and celebration days
Paid holidays