Retail Fragrance Sales Leader, Stanford Shopping Center - Full Time

Macy's•Palo Alto, CA

1d•$20 - $32•Onsite

About The Position

As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department. You share product knowledge and develop and motivate colleagues to deliver excellent service and meet sales goals. You partner with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute company and store events and achieve sales plans. The position also involves analyzing business performance, coaching colleagues, supporting cross-brand selling, building customer relationships, maintaining product knowledge, and ensuring merchandise, safety, hygiene, and asset-protection procedures are handled appropriately. This is a full-time role at Stanford Shopping Center. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

1 to 2 years of relevant work experience.
Demonstrated ability to lead a team, provide guidance and support, and coach colleagues to drive performance and engagement.
Proficiency in vendor lines and beauty trends, serving as a knowledgeable resource.
Ability to use metrics and detailed reporting to develop action plans for sales goals.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to think creatively, strategically, and technically to address business challenges and opportunities.
Strong attention to detail in daily tasks, reports, and meeting business goals.
Ability to collaborate with the Beauty team to drive line sales and deliver the customer experience.
Ability to lead by example and motivate a team to reach goals.
Enthusiasm for the beauty industry and ability to provide outstanding customer service.
Passion and a business-minded attitude for success in a performance-based work environment.
Ability to achieve daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
Ability to resolve customer problems constructively and with a forward-looking approach.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to meet the essential physical requirements, including prolonged standing and walking, frequent computer and handheld-device use, lifting and moving merchandise, reaching, stooping, kneeling, crouching, and climbing ladders.

Responsibilities

Connect business priorities to colleagues’ daily activities and provide direction on how brand training, events, and product strategies drive sales.
Model teamwork and appropriate behaviors, and communicate activities that help achieve sales goals and elevate the customer experience.
Communicate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
Create compelling customer experiences, introduce customers to products, and build lasting relationships.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Encourage continuous learning through personal example, product demonstrations, and peer-to-peer learning.
Maintain product knowledge by attending designated brands’ virtual and in-person training.
Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
Follow safety and hygiene standards and comply with asset-protection control procedures.
Foster an accepting and respectful environment and strengthen authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice