Retail Fragrance Sales Leader, Stanford Shopping Center - Full Time

Macy's•Palo Alto, CA

16h•Onsite

About The Position

The Fragrance Team Leader drives sales and customer service across the Fragrance department. The role shares product knowledge and develops and motivates colleagues to provide excellent service and meet sales goals. It partners with the Sales and Customer Experience Manager, store leadership, and beauty vendors to execute events and sales strategies. The position also supports colleague onboarding and coaching, customer relationship building, product merchandising, and compliance with safety, hygiene, and asset-protection procedures.

Requirements

1 to 2 years of relevant work experience.
Demonstrated ability to lead, guide, support, and coach a team.
Proficiency in vendor product lines and beauty trends.
Ability to use metrics and detailed reports to create action plans for sales goals.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work across departments and with colleagues at all levels.
Creative, strategic, and technical problem-solving ability.
Attention to detail in daily tasks, reports, and business goals.
Ability to collaborate with the broader Beauty team to drive sales and deliver the customer experience.
Enthusiasm for the beauty industry and ability to provide outstanding customer service.
Business-minded, performance-oriented approach and ability to pursue daily sales goals through customer interaction, outreach, relationship building, and recruiting new customers.
Ability to resolve customer problems constructively.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to stand or walk for at least two consecutive hours; lift at least 25 pounds; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to use computers and handheld electronic equipment frequently.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Connect business priorities to colleagues’ daily activities, explaining how brand training, events, and product strategies drive sales.
Inspire teamwork, model expected behaviors, and communicate activities that achieve sales goals and improve the customer experience.
Partner with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
Create compelling customer experiences through product discovery and relationship building.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Promote continuous learning through personal example, product demonstrations, and peer learning.
Maintain product knowledge through virtual and in-person training from designated brands.
Merchandise new receipts; process damages and testers; and select merchandise for return to vendors.
Follow safety and hygiene standards and comply with asset-protection control procedures.
Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice