Asset Protection Captain, Stanford Shopping Center - Full Time

Macy's•Palo Alto, CA

15h•Onsite

About The Position

The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The position partners with store leadership and local law enforcement, supports investigations and incident response, and helps ensure compliance with company policies and legal requirements. It uses surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations. The role may include representing the company in court for criminal or civil cases involving company interests. This position involves prolonged periods of standing and walking around the store or department, and may involve sustained time in enclosed surveillance areas. It also includes occasional reaching above eye level, stooping, kneeling, or crouching, frequent lifting or moving of up to 30 pounds, and the ability to apprehend shoplifters. All schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
Knowledge of, or ability to learn, company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
Ability to complete required security training and maintain certifications required by law.
Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
For jobs in New York, a current New York State Security Guard License is required.
Ability to communicate and collaborate, use office and computer systems, access and review written and electronic information, and move within the work environment to carry out job responsibilities.
Ability to stand or walk for prolonged periods, sustain long periods in surveillance areas, occasionally reach above eye level, stoop, kneel, or crouch, and frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience with surveillance, alarm, reporting, or case management systems.
Experience partnering with local law enforcement or supporting criminal investigations.
Strong written communication skills for preparing clear, complete, and timely incident reports.
Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.

Responsibilities

Lead, train, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
Partner with store leadership to support a safe, secure, and customer-focused environment.
Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
Support policies and procedures related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
Support programs and routines to prevent theft, fraud, and policy violations involving customers or colleagues.
Recover merchandise and respond to incidents, including apprehending shoplifters or individuals involved in criminal activity.
Investigate incidents involving customers, colleagues, or company property in accordance with company policies and legal requirements.
Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
Conduct and oversee audits, identify gaps, and help maintain store compliance standards.
Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
Represent the company professionally in court when needed for criminal or civil cases involving company interests.
Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and communities.
Maintain regular, dependable attendance and punctuality, and perform other duties as needed.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice