Asset Protection Captain, Alderwood - Full Time

Macy's • Lynnwood, WA

7d • $19 - $31

About The Position

The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability.

The Captain partners with store leadership and local law enforcement, supports investigations and company policies, responds to incidents, and helps maintain compliance with legal requirements and company standards. The role may represent the company in court when needed and support special assignments as directed by the Store Asset Protection Manager.

Requirements

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Regular, dependable attendance and punctuality.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to communicate and collaborate, use office and computer systems, access and review written and electronic information, and move within the work environment.
• Ability to stand or walk for prolonged periods, occasionally reach above eye level, stoop, kneel, or crouch, and sustain long periods in enclosed surveillance areas.
• Frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience with surveillance, alarm, reporting, or case management systems.
• Experience partnering with local law enforcement or supporting criminal investigations.
• Strong written communication skills for preparing clear, complete, and timely incident reports.
• Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.

Responsibilities

• Lead, train, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Support company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Support programs and routines that prevent theft, fraud, and policy violations involving customers or colleagues.
• Protect company assets by recovering merchandise, responding to incidents, and apprehending shoplifters or individuals involved in criminal activity.
• Investigate incidents involving customers, colleagues, or company property while following company policies and legal requirements.
• Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Conduct and oversee audits, identify gaps, and help ensure store standards are consistently maintained.
• Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
• Represent the company professionally in court when needed for criminal or civil cases involving company interests.
• Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
• Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and communities.
• Maintain regular, dependable attendance and punctuality, and perform other duties as needed.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed