Asset Protection Captain, Westfield Valley Fair - Full Time
About The Position
The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The captain leads and develops colleagues, investigates incidents, supports audits and compliance, and partners with store leadership and local law enforcement. The role also responds to customer and colleague incidents, prepares reports, supports surveillance and alarm response, and may represent the company in court when needed. Work includes using surveillance, alarm, reporting, and computer systems, and may involve apprehending shoplifters and sustaining long periods in surveillance areas. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
- Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
- Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
- Ability to complete required security training and maintain certifications required by law.
- Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
- Maintain regular, dependable attendance and punctuality.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to sustain long periods of time in surveillance areas, stand or walk for prolonged periods, and occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to perform essential job functions involving communication, collaboration, use of office and computer systems, review of written and electronic information, and movement within the work environment.
- Frequently lift or move up to 30 pounds.
- Requires close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience with surveillance, alarm, reporting, or case management systems.
- Experience partnering with local law enforcement or supporting criminal investigations.
- Strong written communication skills for preparing clear, complete, and timely incident reports.
- Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.
Responsibilities
- Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
- Partner with store leadership to support a safe, secure, and customer-focused environment.
- Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
- Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
- Support policies and procedures related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
- Train and develop Asset Protection colleagues and reinforce best practices for theft prevention, investigations, and apprehensions.
- Support programs and routines to reduce theft, fraud, and policy violations involving customers or colleagues.
- Recover merchandise and respond to incidents, including apprehending shoplifters or individuals involved in criminal activity.
- Investigate incidents involving customers, colleagues, or company property in accordance with company policies and legal requirements.
- Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
- Conduct and oversee audits, identify gaps, and help maintain store compliance standards.
- Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
- Represent the company professionally in court, when needed, for criminal or civil cases involving company interests.
- Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
- Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and communities.
- Maintain regular, dependable attendance and punctuality, and perform other duties as needed.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
