Asset Protection Captain, Southland Mall - CA - Full Time

Macy's • Hayward, CA

9d • Onsite

About The Position

The Asset Protection Captain leads a store’s Asset Protection efforts by training, coaching, and supervising colleagues who detect, prevent, and respond to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused environment while protecting company assets, reducing risk, and supporting store profitability. The captain partners with store leadership and local law enforcement, conducts and supports investigations, and helps ensure company policies and legal requirements are followed. The role may also involve responding to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters; preparing reports; representing the company in court when needed; and carrying out assignments directed by the Store Asset Protection Manager.

Requirements

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of, or ability to learn, company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Ability to communicate and collaborate, use office and computer systems, access and review written and electronic information, and move within the work environment to carry out job responsibilities.
• Ability to stand or walk for prolonged periods, sustain long periods in surveillance areas, and occasionally reach above eye level, stoop, kneel, or crouch.
• Ability to frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.
• For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

• Experience with surveillance, alarm, reporting, or case management systems.
• Experience partnering with local law enforcement or supporting criminal investigations.
• Strong written communication skills for preparing clear, complete, and timely incident reports.
• Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.

Responsibilities

• Lead, train, coach, and develop Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Support policies and legal requirements related to apprehensions, searches, seizures, evidence preservation, and compliance.
• Support programs and routines to prevent theft, fraud, and policy violations involving customers or colleagues.
• Recover merchandise and respond to incidents, including apprehending shoplifters or individuals involved in criminal activity.
• Investigate incidents involving customers, colleagues, or company property in accordance with company policies and legal requirements.
• Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Conduct and oversee audits, identify gaps, and help maintain store compliance standards.
• Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
• Represent the company professionally in court, when needed, for criminal or civil cases involving company interests.
• Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
• Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and the communities served.
• Maintain regular, dependable attendance and punctuality, and perform other duties as needed.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed