Asset Protection Officer, Southland Mall - CA - Flex

Macy's•Hayward, CA

1d•Onsite

About The Position

As an Asset Protection Officer at Macy’s Southland Mall, you help create a safe, secure, and service-focused shopping environment. You maintain a visible, welcoming presence at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and contribute to a positive store experience. You work with store teams and Asset Protection leaders, respond professionally to incidents and medical situations, and use technology and two-way communication devices to support timely responses. This entry-level role combines customer service and asset protection. You greet customers, support shortage-reduction efforts, document incidents, conduct assigned audits and tasks, assist with apprehensions under the direction of Asset Protection leaders, and follow company policies and legal standards. The position also involves responding to customer and colleague needs, handling confidential information appropriately, and providing testimony in legal proceedings when needed.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform prolonged periods of standing and walking around the store or department.
Ability to sustain long periods of time enclosed in surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Ability to apprehend shoplifters.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

Maintain a visible and reassuring presence at entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage-reduction efforts.
Partner with store teams and Asset Protection leaders to support safety and service.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Use technology and two-way communication devices to stay connected and support timely responses.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues during medical situations.
Provide testimony in criminal or civil legal proceedings, as needed.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice