Asset Protection Detective, Southland Mall - CA - Full Time

Macy's•Hayward, CA

2d•Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role relies on observation, investigation, training, and de-escalation to reduce loss while maintaining a safe and welcoming store environment. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role involves prolonged periods of standing and walking, time in surveillance areas, and the ability to apprehend shoplifters. It may also involve occasional reaching, stooping, kneeling, or crouching, and frequently lifting or moving up to 30 pounds.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform prolonged standing and walking, sustain long periods in enclosed surveillance areas, and apprehend shoplifters.
Ability to frequently lift or move up to 30 pounds.
Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear and timely documentation, statements, reports, and evidence for investigations, audits, and legal proceedings.
Train colleagues on protocols that help protect company assets.
Identify, investigate, and respond to theft and dishonest activity.
Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in court for criminal and civil cases, as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster an environment of acceptance and respect with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice