Asset Protection Officer, Southland Mall - CA - Flex

Macy's•Hayward, CA

1d•$18 - $25•Onsite

About The Position

As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role is more than traditional security — it is presence with purpose. Asset Protection Officers greet customers, help deter theft, support team safety, and respond calmly during incidents, helping customers and colleagues feel comfortable, confident, and cared for while protecting the business. Colleagues review updates and department information, welcome customers, collaborate with teammates, and work to improve every day while supporting store results. The role includes using technology and two-way communication devices, documenting incidents, conducting operational audits, assisting with apprehensions under the direction of Asset Protection leaders, and responding to medical situations, including helping facilitate basic first aid. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform essential job functions involving communication, collaboration, use of office and computer systems, access to written and electronic information, and movement within the work environment.
Ability to stand and walk for prolonged periods.
Ability to occasionally reach above eye level, stoop, kneel, or crouch.
Ability to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and create a safe, welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage reduction efforts.
Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Document theft, accidents, audits, and other incidents accurately and in a timely manner.
Conduct operational audits and complete assigned Asset Protection tasks as directed.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues.
Provide testimony in criminal or civil legal proceedings, as needed.
Use technology and two-way communication devices to stay connected and support timely responses.
Review updates and department information, collaborate with teammates, and support store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.