Asset Protection Captain, Southland Mall - CA - Full Time

Macy's•Hayward, CA

9d•$20 - $33•Onsite

About The Position

The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The position leads and develops colleagues, supports investigations and apprehensions, responds to incidents, and helps ensure compliance with company standards and legal requirements. It works in partnership with store leadership and local law enforcement, and may represent the company in court when needed. The role uses surveillance, alarm, reporting, and computer systems and supports special assignments as directed by the Store Asset Protection Manager.

Requirements

Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
Knowledge of, or ability to learn, company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
Ability to complete required security training and maintain certifications required by law.
Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
Regular, dependable attendance and punctuality, and ability to perform other duties as needed.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform essential job functions involving communication, collaboration, office and computer systems, accessing and reviewing written and electronic information, and moving within the work environment.
Ability to stand or walk for prolonged periods and sustain long periods in enclosed surveillance areas.
Ability to apprehend shoplifters.
Frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience with surveillance, alarm, reporting, or case management systems.
Experience partnering with local law enforcement or supporting criminal investigations.
Strong written communication skills for preparing clear, complete, and timely incident reports.
Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.
Ability to occasionally reach above eye level, stoop, kneel, or crouch.

Responsibilities

Lead, coach, train, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
Partner with store leadership to support a safe, secure, and customer-focused environment.
Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
Support company policies and legal compliance related to apprehensions, searches, seizures, and evidence preservation.
Support loss-prevention programs and routines addressing theft, fraud, and policy violations involving customers or colleagues.
Recover merchandise and respond to incidents, including apprehending shoplifters or individuals involved in criminal activity.
Investigate incidents involving customers, colleagues, or company property in accordance with company policies and legal requirements.
Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
Conduct and oversee audits, identify gaps, and help maintain store compliance standards.
Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
Represent the company professionally in court, when needed, for criminal or civil cases involving company interests.
Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
Help create a respectful and inclusive environment that strengthens trust with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.