Asset Protection Captain, Stanford Shopping Center - Full Time

Macy's•Palo Alto, CA

1d•$21 - $34

About The Position

The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The position partners with store leadership and local law enforcement, conducts and supports investigations, responds to incidents, and helps ensure compliance with company policies and legal requirements. It also supports special assignments, surveillance, and alarm response as directed by the Store Asset Protection Manager. The role requires professional communication, accurate incident reporting, and the ability to apprehend shoplifters and respond to safety or first-aid situations. The job involves prolonged standing and walking around the store, time in enclosed surveillance areas, occasional reaching, stooping, kneeling, or crouching, and frequently lifting or moving up to 30 pounds. Close vision, color vision, and the ability to adjust focus are required. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and depend on business needs and colleague availability.

Requirements

Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
Knowledge of, or ability to learn, company policies and legal requirements concerning apprehensions, searches, seizures, and evidence preservation.
Ability to complete required security training and maintain certifications required by law.
Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
Regular, dependable attendance and punctuality.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform essential job functions involving communication, collaboration, office and computer systems, reviewing written and electronic information, and moving within the work environment.
Ability to stand and walk for prolonged periods, sustain long periods in enclosed surveillance areas, and occasionally reach above eye level, stoop, kneel, or crouch.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience with surveillance, alarm, reporting, or case management systems.
Experience partnering with local law enforcement or supporting criminal investigations.
Strong written communication skills for preparing clear, complete, and timely incident reports.
Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.

Responsibilities

Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
Partner with store leadership to support a safe, secure, and customer-focused environment.
Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
Respond to customer and colleague incidents, including first-aid situations, safety concerns, and potential liability matters.
Support policies and procedures related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
Train and develop colleagues and reinforce best practices for theft prevention, investigations, and apprehensions.
Support programs and routines to reduce theft, fraud, and policy violations involving customers or colleagues.
Recover merchandise and respond to incidents, including apprehending shoplifters or individuals involved in criminal activity.
Investigate incidents involving customers, colleagues, or company property while following company policies and legal requirements.
Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
Conduct and oversee audits, identify compliance gaps, and help maintain company standards.
Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
Represent the company professionally in court when needed for criminal or civil cases involving company interests.
Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
Help create a respectful and inclusive environment that builds trust with colleagues, customers, and communities.
Maintain regular, dependable attendance and punctuality, and perform other duties as needed.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice