Store Manager - Zales - Southland Center

Signet Jewelers•Taylor, MI

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a high-quality customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches staff on brand representation and store execution, and models professionalism, integrity, and enthusiasm. They ensure exceptional customer service through training, outreach, clear expectations, and follow-up; compile and respond to customer requests; analyze performance and operational reports; identify trends and improvement opportunities; and develop plans to meet sales goals. The role includes selecting, onboarding, coaching, and developing talent; setting goals and monitoring performance; maintaining accurate team-member records; and creating a respectful, inclusive work atmosphere. The Store Manager also maintains store cleanliness, follows company policies, responds to management directives, supports inventory and merchandise transfers, and controls discounting, expenses, payroll, and repair-department costs to improve sales performance and margins. The schedule is based on store needs and includes opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. During non-peak periods, managers should aim for a five-day, 40-hour work week. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, and move between display cases to handle or feel merchandise; and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, if required.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Communicate performance expectations and corporate initiatives, and ensure team members understand goals and how to achieve them.
Coach and develop store staff in brand image, sales, customer service, product knowledge, operations, inventory control, and visual merchandising.
Deliver and ensure exceptional customer experiences through training, outreach, communication, follow-up, and clear service expectations.
Compile and follow up on customer requests, and empower team members to resolve customer issues within established parameters.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review reports and store operations to identify trends, strengths, problems, and improvement opportunities; develop and implement plans to address them.
Monitor competitor marketing, merchandising, and payment programs and communicate relevant information and merchandise or service needs to management.
Collaborate with Signet store managers in the area to share information, use resources efficiently, and achieve shared objectives.
Select, onboard, and develop talent; set goals, communicate expectations, and monitor team-member performance.
Maintain open communication and encourage team-member participation and idea sharing.
Maintain accurate team-member data in system records so eligible Total Rewards can be provided.
Establish a positive, professional, inclusive work environment in which team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by managing discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, customer traffic, coverage, and team coaching, including opening and closing shifts and weekends.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.