Anthropologie Store Manager

Urban Outfitters•Vernon Hills, IL

4d•Onsite

About The Position

The Store Manager leads the team to drive sales through an omnichannel retail experience. The role is focused on creating an engaging and inspiring environment for customers while developing the team and fostering a culture of creativity, collaboration, innovation, and trust. The position oversees customer experience, team leadership and development, visual merchandising, store operations, scheduling, payroll, product flow, and communication with district and Home Office partners.

Requirements

At least 5 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.

Nice To Haves

Enthusiasm for the Anthropologie brand.

Responsibilities

Cultivate a welcoming and inclusive environment and deliver exceptional, genuine, engaging, efficient, and personalized customer experiences.
Use service indicators and scheduling strategies to reinforce a service and selling culture; motivate leaders to develop customer relationships through styling services and store events.
Lead the team in using technology to transact in the moment and prioritize omnichannel services across channels.
Build connections with local businesses and organizations to identify community engagement and store event opportunities.
Represent and amplify diverse voices, seek different perspectives, and promote an inclusive team environment.
Develop a proactive talent strategy, interview regularly, and build an external talent network.
Support internal growth and partner with leaders on thoughtful, equitable onboarding for new hires.
Schedule time for team development and champion brand initiatives, employee recognition, and team-building activities.
Collaborate with the leadership team on daily, weekly, and monthly operating procedures; assess sales forecasts, staffing, and payroll and adjust as needed.
Use company reporting tools to identify store, department, and global business opportunities and empower the team to make strategic decisions.
Guide the creative process and ensure timely execution of visual merchandising and display priorities.
Ensure shipment and omnichannel product-flow processes are prioritized and executed efficiently.
Protect time for employees at all levels to support open dialogue, follow-through, and team members’ needs.
Foster communication and teamwork, respond promptly to communications, and ensure company information reaches the entire team.
Educate the team on scheduling expectations and balance availability, time-off requests, skills, scheduling equality, and staffing needs.
Share store and product insights with the District Manager and Home Office partners and contribute to company and district forums.