Anthropologie Assistant Department Manager

Urban Outfitters•Brookfield, WI

10d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to create an engaging and inspiring store environment. The role fosters community among the team through ongoing education about brand and store initiatives. As a brand representative, the manager helps promote an inclusive customer experience, leads and engages the salesfloor team, supports recruiting and employee development, and helps maintain store operations and visual standards. The position also supports communication between leadership and the team and shares insights about the customer and staff experience.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Promote a positive and inclusive store environment in line with the values of the SPARKED program.
Lead by example in delivering extraordinary service and helping ensure customers feel welcome, heard, and valued.
Support store leadership and stylists in promoting customer events that build brand engagement and community connections.
Lead the salesfloor and drive engagement in each zone through elevated communication, customer-focused guidance, and support for store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Use brand resources to support employee development, recognition, and team-building initiatives, including the SPARKED Journal.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with partners on shipment and omni fulfillment processes, visual standards, product stock levels, and markdowns.
Provide feedback about team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate with leadership to support teamwork and completion of store objectives.
Share store priorities and brand messages with the team while prioritizing employee engagement.
Communicate customer and staff experience insights to the Service and Styling Manager.