Anthropologie Assistant Department Manager

Urban Outfitters•Tucson, AZ

4d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to create an engaging and inspiring store environment. The role helps foster a sense of community among the team through ongoing education about brand and store initiatives. As a brand representative, the Assistant Department Manager promotes a positive and inclusive environment and leads by example in delivering extraordinary service. The role supports store leadership and stylists in developing customer events that build brand engagement and connections with the local community. The position helps lead the sales floor, supports recruiting and onboarding, and uses brand resources to encourage employee development and recognition. It also assists with daily store operations, shipment and omni fulfillment, visual standards, product availability, markdowns, and communication about training needs and customer and staff feedback.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.
Interest in or enthusiasm for the Anthropologie brand.

Responsibilities

Promote a positive, inclusive store environment in line with the values of the SPARKED program.
Model extraordinary customer service and help ensure customers feel welcome, heard, and valued.
Support store leadership and stylists in promoting customer events that increase brand engagement and strengthen local community connections.
Help lead the sales floor and drive engagement across zones through elevated communication, prioritizing customer experience and store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Use brand resources to support employee development, the SPARKED Journal, employee recognition, and team-building activities.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with partners on shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Provide feedback on team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate with leadership about teamwork and completion of store objectives.
Share store priorities and brand messages with the team while prioritizing employee engagement.
Provide Service and Styling Manager with insights and feedback about customer and staff experiences.