Anthropologie Assistant Department Manager

Urban Outfitters•Colorado Springs, CO

3d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to help create an engaging and inspiring store environment. The role fosters community among the team through continued education on brand and store initiatives. As a brand representative, the Assistant Department Manager promotes a positive and inclusive store environment and leads by example in delivering extraordinary service so customers feel welcome, heard, and valued. The position supports store leadership and stylists in creating customer events that strengthen brand engagement and connections with the local community. The Assistant Department Manager helps lead the salesfloor, guides team engagement and customer experience, and participates in recruiting, hiring, onboarding, and employee development. The role also supports daily store operations, shipment and omnichannel fulfillment, visual standards, product availability, markdowns, training feedback, scheduling and payroll allocation, and communication of store priorities. The position shares insights about customer and staff experiences with the Service and Styling Manager.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.
Interest in or enthusiasm for the Anthropologie brand.

Responsibilities

Represent the brand and promote a positive, inclusive store environment in line with the SPARKED program.
Model extraordinary service and help create an environment where all customers feel welcome, heard, and valued.
Support store leadership and stylists in promoting customer events that drive brand engagement and local community connections.
Participate in leading the salesfloor and driving engagement in each zone through elevated communication.
Guide the team to prioritize customer experience and achieve store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Use brand resources to support employee development, recognition, and team-building initiatives, including the SPARKED Journal.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking, and assisting with facilities or IT issues.
Collaborate with partners to execute shipment and omnichannel fulfillment processes.
Support visual standards, product stock levels, and markdowns.
Provide feedback about team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Communicate with leadership about completing store objectives and maintaining teamwork.
Share store priorities and brand messages with the team while prioritizing employee engagement.
Communicate customer and staff experience insights and feedback to the Service and Styling Manager.