Anthropologie Associate Store Manager

Anthropologie•Scottsdale, AZ

11d•$64,000 - $66,000•Onsite

About The Position

The Associate Store Manager collaborates with the Store Manager to support store operations and deliver an engaging, inspiring retail experience. The role fosters continual development and a culture of excellence, creativity, collaboration, innovation, and trust. The Associate Store Manager helps lead customer experience, team development, visual priorities, business operations, and communication in alignment with store needs.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Nice To Haves

Enthusiasm for the Anthropologie brand.

Responsibilities

Lead by example in delivering extraordinary service and creating an environment where all customers feel welcome, heard, and valued; empower the team to drive sales using key metrics to set team and zoning goals.
Manage the store environment as Customer Experience Manager, prioritizing service and sales and partnering with other managers to train and hold the leadership team accountable to the CEM program.
Lead the team in providing a frictionless customer experience using technology to transact in the moment and prioritizing omni services across channels.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and support internal growth.
Collaborate with the leadership team on thoughtful onboarding that builds new hires’ connection to the brand, customers, and store.
Assist with scheduling by managing availability and time-off requests and identifying employee skill sets to create schedules that meet business requirements.
Prioritize team growth by scheduling time for initiatives and championing brand initiatives, employee recognition, and team-building activities.
Collaborate with the leadership team on daily, weekly, and monthly operating procedures; assess sales forecasts, staffing schedules, and payroll management and adjust as needed.
Work with key partners to support timely and effective execution of store visual priorities.
Use company reporting tools to assess store performance and identify department and global opportunities; empower the team to make strategic, creative, and business-impacting decisions.
Ensure shipment and omni product-flow processes are prioritized and executed efficiently to support sales and customer experience.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities.
Provide customer-experience insights, feedback, and suggested solutions to the Store Manager or Senior Store Manager.
Protect time with direct reports and consistently provide feedback to support individual growth and succession planning.