Anthropologie Associate Store Manager

Urban Outfitters•Scottsdale, AZ

9d•Onsite

About The Position

The Associate Store Manager collaborates with the Store Manager to support store operations, with an emphasis on delivering an engaging and inspiring retail experience. The role fosters continual development and a culture of excellence, creativity, collaboration, innovation, and trust. The Associate Store Manager leads customer experience and sales efforts, supports team hiring, onboarding, scheduling, development, and engagement, and collaborates on visual priorities and business operations. The role assesses store performance and forecasts, supports payroll and product-flow execution, and communicates customer insights and feedback to store leadership.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Interest in or enthusiasm for the Anthropologie brand.

Responsibilities

Lead by example in upholding a service culture where customers feel welcome, heard, and valued; use key metrics to set team and zoning goals.
Manage the store environment as Customer Experience Manager, and work with other managers to train and hold the leadership team accountable to the CEM program.
Use technology to support in-the-moment transactions and prioritize omni services across channels.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement, retention, and internal growth.
Collaborate with the leadership team on onboarding new hires and building brand, customer, and store connection.
Assist with scheduling by managing team availability and time-off requests and matching employee skills to business requirements.
Schedule time for team growth initiatives and champion brand initiatives such as the SPARKED Journal, employee recognition, and team-building activities.
Collaborate on daily, weekly, and monthly operating procedures; assess sales forecasts, staff scheduling, and payroll management, and adjust accordingly.
Work with key partners to support timely and effective execution of store visual priorities.
Use company reporting tools to assess store business, identify opportunities, and empower the team to make strategic and business-impacting decisions.
Ensure shipment and omni product-flow processes are prioritized and executed efficiently to support sales and customer experience.
Promote an inclusive environment by amplifying voices and advocating for different perspectives.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities.
Share customer experience insights and suggested solutions with the Store Manager or Senior Store Manager.
Protect development time with direct reports and consistently provide feedback to support personal growth and succession planning.