Anthropologie Store Manager

Anthropologie•Vernon Hills, IL

5d•$70,000 - $74,000•Onsite

About The Position

The Store Manager leads the team to drive sales through an omni-channel retail experience. The role is focused on delivering an engaging and inspiring environment for customers while developing the team and fostering a culture of creativity, collaboration, innovation, and trust. The Store Manager oversees customer experience, leadership and team management, visual merchandising, business operations, communication, and relationships. They use service indicators, scheduling strategies, technology, company reporting tools, and community connections to improve the customer experience and store results. The role partners with store leaders, the District Manager, and Home Office partners to support the team and execute store priorities.

Requirements

5+ years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Interest in or affinity for the Anthropologie brand.

Responsibilities

Create a welcoming, inclusive environment and deliver exceptional, genuine, engaging, efficient, and personalized customer experiences.
Use service indicators and scheduling strategies to reinforce a service and selling culture, and motivate leaders to build customer relationships through styling services and store events.
Lead the team in using technology for in-the-moment transactions and prioritizing omni-channel services.
Network with local businesses and organizations to identify community engagement and store-event opportunities.
Promote an inclusive environment by amplifying voices and advocating for different perspectives.
Develop a proactive talent strategy, interview regularly, and build an external talent network.
Support internal team growth and partner with leaders to provide thoughtful and equitable onboarding for new hires.
Schedule time for employee development and champion brand initiatives, employee recognition, and team-building activities.
Collaborate with the leadership team on daily, weekly, and monthly operating procedures, sales forecasts, staff scheduling, and payroll management.
Use company reporting tools to assess store performance and identify department and store-wide opportunities; empower the team to make strategic and creative business decisions.
Guide and support timely execution of visual merchandising and display priorities.
Ensure shipment and omni-channel product-flow operations are prioritized and executed efficiently.
Protect time for employees at all levels to encourage dialogue, reinforce follow-through, and ensure the team feels heard and supported.
Foster open communication and teamwork, respond promptly to communications, and ensure important company information reaches all team members.
Educate the team on scheduling expectations and consider availability, time-off requests, and skills to support equitable scheduling and appropriate staffing.
Share store and product insights with the District Manager and Home Office partners, and participate in company and district forums.