Store Manager

Tailored Brands•St. George, UT

13d•$22 - $32

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, an effective selling environment, and operational excellence. The role includes recruiting, hiring, and training team members to deliver an exceptional customer experience. The Store Manager is responsible for sales, service, and operational performance; developing and executing plans to improve results; maintaining effective staffing and store operations; creating an engaged and inclusive workplace; and ensuring customer service and visual presentation meet company standards. The role may include voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative, with good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Inspire and coach the store team to achieve sales, service, and operational expectations.
Set performance expectations and ensure team members are trained in sales, customer service, and store operations.
Model company values and lead by example as an active coach.
Communicate priorities and sales-driving information so the team can maximize business opportunities.
Identify, recommend, and implement changes to improve productivity.
Lead store recruiting, hiring, and team development while promoting an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and deliver consistent performance.
Use store reports and other facts to evaluate opportunities, make recommendations, and support business decisions.
Participate in business outreach opportunities and communicate leads to the Multi-Unit Manager and Business Outreach team.
Partner with the Regional Manager to address performance opportunities and manage issues effectively.
Ensure schedules support appropriate staffing, Ship-from-Store, operational tasks, initiatives, and customer coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs that improve sales, service, operations, and branding efficiencies.
Create an engaged and inclusive workplace where team members’ opinions and contributions are valued.
Promote learning and development by leveraging training tools and providing motivational leadership.
Maintain a pipeline of external talent through recruitment and hold regular store meetings to communicate company directives.
Train the team on customer service expectations and lead them to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store’s visual presentation meets brand standards and marketing initiatives are carried out as directed.