Store Manager

Circle K Stores • Dallas, TX

3d • Onsite

About The Position

The Store Manager leads the store’s employees and operations, ensuring excellent customer service, a safe and well-maintained store, effective merchandising, and achievement of sales and profit objectives. The role supervises at least two full-time employees and manages hiring, training, scheduling, performance feedback, communications, store relationships, reporting, inventory presentation, and financial controls. The manager is expected to attend onsite regularly and work at least 50 hours per week, with hours potentially spanning all shifts, weekends, and holidays. Most work is indoors, though the position also includes outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to use a computer, or acquire the skills needed to use a store computer for reports, inventory control, cash control, employment forms, and related tasks.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the stated essential duties and physical functions and work in the described conditions.
• Ability to operate a motor vehicle and sit for long periods.
• Ability to work a minimum of 50 hours per week.
• Ability to work all shifts, weekends, and holidays.
• Ability to work alone and with minimum direction and periodic supervision.
• Ability to stand and/or walk for an entire shift and grasp, reach, and manipulate objects with hands throughout the shift.
• Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
• Ability to push or pull with arms up to 20 pounds, reach overhead, bend and twist at the waist, stoop, kneel, and squat.
• Ability to operate a cash register and/or computer keyboard and communicate orally.
• Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors; tolerate occasional noise.
• May require climbing a ladder to store or retrieve materials or place and remove signs.
• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Nice To Haves

• High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience.

Responsibilities

• Supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruit, hire, train, schedule, counsel, mentor, motivate, and manage employees, including applying non-discriminatory management practices and separating employees when appropriate.
• Assign and manage tasks to keep the store clean, stocked, organized, and maintained according to Company standards.
• Promote excellent customer service, resolve customer complaints professionally and promptly, and maintain positive relationships with suppliers and the neighboring community.
• Provide regular and predictable onsite attendance and maintain a professional, supportive image among employees and supervisors.
• Prepare timely employee performance appraisals and check-ins in Workday, including 30- and 60-day check-ins, 90-day reviews, 12-month reviews, and ongoing anniversary check-ins.
• Train employees on customer service, store image, marketing execution, safety procedures, safety awareness, cash awareness, and Company expectations; ensure required training is completed on time.
• Ensure timely communication to employees and hold periodic ongoing communication meetings with store employees and the District Manager.
• Evaluate store needs and develop action plans to achieve objectives; organize and maintain store files and manuals.
• Supervise employees to ensure requested and required reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expenses, take action to maximize sales and net profits, prepare budgets and forecasts for P&L lines, and manage merchandise margins.
• Safeguard and account for money received and disbursed, conduct other financial analysis needed to maximize sales and net profits, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
• Supervise and manage functions described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions, including use of their listed equipment, tools, and materials.
• Perform other duties as assigned and operate a motor vehicle when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED