Dunkin Donuts Store Manager

Watermark Donut Company•Boston, MA

1d•Onsite

About The Position

Watermark Donut Co., LLC is hiring a full-time Store Manager for its Boston network. The manager is responsible for the store’s operational, personnel, marketing, and financial performance, including customer service, training, staffing, store appearance, sales, food and payroll costs, budget control, safety, sanitation, and profit. The role works to meet sales and profit goals through local store marketing and promotional programs, while supporting the Restaurant Management Team and team members through performance, engagement, and training initiatives. The Store Manager oversees daily operations, maintains Dunkin’ brand and company standards, and leads the team in delivering consistent, high-quality products and guest service. The job is performed primarily in a fast-paced retail food service environment and may involve work at varied company store locations. The employer offers a flexible schedule and states that there are no late nights. This is employment with a Dunkin’ franchisee, Watermark Donut Company, LLC.

Requirements

High school graduate or equivalent.
Must be at least 18 years old.
Three to five years of supervisory experience in restaurant, retail, or hospitality is desirable.
Strong initiative, leadership, and organizational skills.
Good judgment and reasoning ability.
Good oral and written communication and interpersonal skills.
Ability to read and write English and perform basic arithmetic necessary for store operation and management.
Ability to work an irregular schedule, including nights and weekends, and at varied store locations within the company.
Certified Retail Managers training (DDU) and Food Handler (Allergen/Serve Safe Certified); company training is provided.
Ability to communicate effectively with guests.
Basic understanding of financial management.
Basic computer skills, including proficiency with Microsoft Office (Word, Excel, and Outlook) and ability to learn and navigate other software applications.
Ability to meet the physical demands of the position, including extended standing and walking, frequent bending and reaching, and occasional lifting, carrying, pushing, or pulling up to 50 pounds independently.

Nice To Haves

College degree in business or a related discipline.

Responsibilities

Ensure compliance with Dunkin’ brand standards, operating procedures, and company policies.
Lead by example to provide an exceptional guest experience and consistent service and product quality.
Identify and implement business opportunities and promotional programs in coordination with the District Manager to maximize sales and profitability.
Oversee daily operations, including inventory management, cash handling, and labor controls, and safeguard company assets and confidential information.
Recruit, hire, onboard, train, and maintain appropriate staffing levels in accordance with company standards and applicable employment laws.
Train, coach, and develop team members, support compliance with company programs, and encourage career growth.
Enforce safety, sanitation, and food-handling standards, including applicable health regulations.
Monitor product quality and equipment functionality for safety and food-safety compliance.
Foster an inclusive work environment through clear expectations, feedback, recognition, and effective conflict resolution.
Ensure compliance with OSHA, ADA, and applicable federal and Massachusetts labor laws concerning workplace safety, scheduling, and employee relations.
Communicate with customers, address complaints and service issues, and reinforce customer-service standards.
Respond to and report emergencies and store incidents, including alarm calls, safety hazards, equipment issues, and accidents, as needed.
Participate in company meetings, safety programs, and special projects, and collaborate with the District Manager and corporate leadership on strategic initiatives.
Perform other related duties as assigned.