Dunkin Donuts Store Manager

Dunkin (Watermark Donut Company)•L'Anse, MI

3d•$50,000 - $65,000

About The Position

Watermark Donut Co., LLC is hiring a full-time Store Manager for its Boston network. The Store Manager oversees the store’s operational, personnel, marketing, and financial functions, including customer service, employee training, staffing, store appearance, sales, food and payroll costs, budget control, safety, sanitation, and profitability. The role includes local store marketing, achieving sales and profit goals, and supporting the Restaurant Management Team and team members through performance, engagement, and training initiatives. The position is performed primarily in a fast-paced retail food service environment. The employee must follow safety and sanitation standards and may be exposed to noise, heat, odors, wet or slippery surfaces, heated equipment, and varying temperatures. The role requires extended periods of standing and walking, handling and cleaning equipment and supplies, bending and reaching, and occasionally lifting, carrying, pushing, or pulling up to 50 pounds independently. Reasonable accommodations may be made as described in the posting. The position offers a salary of $50,000–$65,000 annually, plus perks.

Requirements

High school graduate or equivalent.
At least 18 years old.
Strong initiative, leadership, and organizational skills.
Good judgment and reasoning ability.
Good oral and written communication and interpersonal skills.
Ability to read and write English and perform basic arithmetic needed for store operations and management.
Ability to work an irregular schedule, including nights and weekends, and at varied company store locations.
Ability to communicate effectively with guests.
Basic understanding of financial management.
Basic computer skills, including proficiency with Microsoft Word, Excel, and Outlook, and ability to learn and navigate other software applications.
Ability to meet the physical demands of the position, including extended standing and walking; handling, reaching, grasping, and cleaning equipment; bending, crouching, and reaching; and occasionally lifting, carrying, pushing, or pulling up to 50 pounds independently.
Ability to maintain visual acuity and manual dexterity to safely operate point-of-sale systems, food-preparation tools, and kitchen equipment.
Ability to tolerate moderate noise, hot equipment and surfaces, and varying temperatures.

Nice To Haves

College degree in business or a related discipline preferred.
Three to five years of supervisory experience in restaurant, retail, or hospitality desirable.
Certified Retail Managers training (DDU) and Food Handler (Allergen/Serve Safe) certification; company training is provided.

Responsibilities

Ensure compliance with Dunkin’ brand standards, operating procedures, and company policies.
Lead by example to deliver an exceptional guest experience through consistent service and product standards.
Maximize sales and profitability by identifying business opportunities and implementing promotional programs in coordination with the District Manager.
Oversee daily store operations, including inventory management, cash handling, and labor controls, and safeguard company assets and confidential information.
Recruit, hire, onboard, and train qualified employees to maintain proper staffing levels in accordance with company standards and applicable employment laws.
Train, coach, and develop team members, supporting operational excellence, compliance, and career growth.
Enforce safety, sanitation, and food-handling standards in accordance with company policies and applicable health regulations.
Monitor product quality and equipment functionality for compliance with safety and food-safety requirements.
Foster a positive and inclusive work environment through clear expectations, ongoing feedback, recognition, and effective conflict resolution.
Ensure compliance with OSHA, ADA, and applicable federal and Massachusetts labor laws concerning workplace safety, scheduling, and employee relations.
Communicate with customers, address complaints and service issues, and reinforce consistent customer service standards.
Respond to and report emergency situations and store incidents, including alarm calls, safety hazards, equipment issues, and accidents.
Participate in company meetings, safety programs, and special projects, collaborating with the District Manager and corporate leadership.
Perform other related duties as assigned.