Dunkin Donuts Store Manager

Dunkin (Watermark Donut Company)•Cambridge, MA

3d•$50,000 - $65,000•Onsite

About The Position

Watermark Donut Co., LLC is hiring a Store Manager for its Boston network. The Store Manager is responsible for the store’s operational, personnel, marketing, and financial performance, including customer service, employee training, staffing, store appearance, sales, food costs, payroll costs, budget control, safety, sanitation, and profitability. The role supports sales and profit goals through local store marketing and works with the Restaurant Management Team and team members on performance, engagement, and training initiatives.

Requirements

High school graduate or equivalent.
At least 18 years old.
Three to five years of supervisory restaurant, retail, or hospitality experience is desirable.
Strong initiative, leadership, and organizational skills.
Good judgment and reasoning ability.
Good oral and written communication and interpersonal skills.
Ability to read and write English and perform basic arithmetic necessary for store operations and management.
Ability to work an irregular schedule, including nights and weekends, and at varied company store locations.
Ability to communicate effectively with guests.
Basic understanding of financial management.
Basic computer skills, including proficiency with Microsoft Word, Excel, and Outlook, and ability to learn and use other software applications.

Nice To Haves

College degree in business or a related discipline preferred.

Responsibilities

Ensure compliance with Dunkin’ brand standards, operating procedures, and company policies.
Lead by example to provide exceptional guest experiences and consistent service and product quality.
Identify and implement business opportunities and promotional programs in coordination with the District Manager to maximize sales and profitability.
Oversee daily store operations, including inventory management, cash handling, and labor controls, and safeguard company assets and confidential information.
Recruit, hire, onboard, and train employees to maintain appropriate staffing levels and comply with company standards and applicable employment laws.
Train, coach, and develop team members to support operational excellence, compliance, and career growth.
Enforce safety, sanitation, and food-handling standards in accordance with company requirements and applicable health regulations.
Monitor product quality and equipment functionality to ensure safety and food-safety compliance.
Promote a positive and inclusive workplace through clear expectations, ongoing feedback, recognition, and effective conflict resolution.
Ensure compliance with OSHA, ADA, and applicable federal and Massachusetts labor laws.
Communicate with customers, address complaints and service issues, and reinforce customer-service standards.
Respond to and report emergencies and store incidents, including alarm calls, safety hazards, equipment issues, and accidents.
Participate in company meetings, safety programs, and special projects, collaborating with the District Manager and corporate leadership.
Perform other related duties as assigned.