Dunkin Donuts Store Manager

Watermark Donut Company•Lanse, MI

About The Position

Watermark Donut Co., LLC is hiring a Store Manager for its Boston network. The Store Manager is responsible for the overall operational, personnel, marketing, and financial performance of a Dunkin’ store. The role includes managing customer service, employee training and staffing, store appearance, sales, food and payroll costs, budget control, safety, sanitation, and profitability. The manager also supports the Restaurant Management Team and team members through performance, engagement, and training initiatives, and works to achieve sales and profit goals through local store marketing and other business opportunities. This position is performed primarily in a fast-paced retail food service environment. It requires adherence to safety and sanitation standards and involves exposure to noise, heat, odors, wet or slippery surfaces, and varying temperatures, including warm kitchens and refrigerated storage areas. The employee may be required to stand and walk for extended periods, handle and clean equipment, bend and reach, and lift, carry, push, or pull loads up to 50 pounds independently. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school graduate or equivalent.
At least 18 years old.
Three to five years of supervisory experience in restaurant, retail, or hospitality is desirable.
Strong initiative, leadership, and organizational skills.
Good judgment and reasoning ability.
Good oral and written communication and interpersonal skills.
Ability to read and write English and perform basic arithmetic required for store operations and management.
Ability to work an irregular schedule, including nights and weekends, and at varied store locations within the company.
Ability to communicate effectively with guests.
Basic understanding of financial management.
Basic computer skills, including proficiency with Microsoft Word, Excel, and Outlook, and ability to learn and use other software applications.

Nice To Haves

College degree in business or a related discipline.
Certified Retail Managers training (DDU).
Food Handler certification, including Allergen/Serve Safe certification; company training is provided.

Responsibilities

Ensure compliance with Dunkin’ brand standards, operating procedures, company policies, and applicable regulations.
Lead by example to provide an exceptional guest experience and consistent, high-quality service and products.
Maximize sales and profitability by identifying and implementing business opportunities and promotional programs in coordination with the District Manager.
Oversee daily store operations, including inventory management, cash handling, labor controls, and safeguarding company assets and confidential information.
Recruit, hire, onboard, and train qualified employees to maintain appropriate staffing levels and comply with company standards and employment laws.
Train, coach, and develop team members to support operational excellence, compliance, and career growth.
Enforce safety, sanitation, and food-handling standards and monitor product quality and equipment functionality.
Foster a positive and inclusive work environment through clear expectations, feedback, recognition, and effective conflict resolution.
Ensure compliance with OSHA, ADA, and federal and Massachusetts labor laws related to workplace safety, scheduling, and employee relations.
Communicate with customers, address complaints and service issues, and reinforce consistent customer service standards.
Respond to and report emergencies and store incidents, including alarm calls, safety hazards, equipment issues, and accidents.
Participate in company meetings, safety programs, and special projects, collaborating with the District Manager and corporate leadership.
Perform other related duties as assigned.