Dunkin Donuts Store Manager

Watermark Donut Company•Cambridge, MA

About The Position

Watermark Donut Co., LLC is hiring a full-time, salaried Store Manager for its Boston network. The manager is responsible for the store’s overall operational, personnel, marketing, and financial performance, including customer service, employee training and staffing, store appearance, sales, food and payroll costs, budget control, safety, sanitation, and profitability. The role includes implementing local marketing and promotional programs, achieving sales and profit goals, and supporting the Restaurant Management Team and team members through performance, engagement, and training initiatives. The position is performed in a fast-paced retail food service environment. It requires adherence to safety and sanitation standards, and may involve exposure to noise, heat, odors, wet or slippery surfaces, warm kitchens, and refrigerated storage areas. The manager may work irregular schedules, including nights and weekends, and at varied company store locations. The posting also advertises a flexible schedule and no late nights.

Requirements

High school graduate or equivalent.
Must be at least 18 years old.
Three to five years of supervisory experience in restaurant, retail, or hospitality is desirable.
Strong initiative, leadership, and organizational skills.
Good judgment and reasoning ability.
Strong oral and written communication and interpersonal skills.
Ability to read and write English and perform basic arithmetic needed for store operations and management.
Ability to work an irregular schedule, including nights and weekends, and at varied store locations within the company.
Ability to communicate effectively with guests.
Basic math skills and a basic understanding of financial management.
Basic computer skills, including proficiency with Microsoft Word, Excel, and Outlook, and ability to learn and navigate other software applications.

Nice To Haves

College degree in business or a related discipline.
Certified Retail Managers training (DDU).
Food Handler certification, including Allergen/Serve Safe certification; company training is provided.

Responsibilities

Ensure compliance with Dunkin’ brand standards, operating procedures, and company policies.
Lead by example to provide guests with consistent, high-quality service and products.
Maximize sales and profitability by identifying business opportunities and implementing promotional programs with the District Manager.
Oversee daily store operations, including inventory management, cash handling, and labor controls, and safeguard company assets and confidential information.
Recruit, hire, onboard, and train employees to maintain appropriate staffing levels in accordance with company standards and applicable employment laws.
Train, coach, and develop team members to support operational excellence, program compliance, and career growth.
Enforce safety, sanitation, and food-handling standards in compliance with company requirements and applicable health regulations.
Monitor product quality and equipment functionality.
Foster a positive and inclusive work environment through clear expectations, feedback, recognition, and effective conflict resolution.
Ensure compliance with OSHA, ADA, and applicable federal and Massachusetts labor laws.
Communicate with customers, address complaints and service issues, and reinforce customer service standards.
Respond to and report emergencies and store incidents, such as alarm calls, safety hazards, equipment issues, and accidents.
Participate in company meetings, safety programs, and special projects, collaborating with the District Manager and corporate leadership.
Perform other related duties as assigned.