Store Manager

REI (Recreational Equipment Inc.)•San Jose, CA

20d

About The Position

REI Co-op is seeking a Store Manager to drive the store’s daily operations and manage a retail profit center with $5–$30 million in sales volume. The Store Manager creates and reinforces a sales culture, ensures prompt service and that customer expectations are met, and guides teams through change. In partnership with Department Managers and Shop Service Managers, the Store Manager develops staff to achieve sales and service goals and helps fulfill REI’s vision of educating, inspiring, and outfitting customers for a lifetime of outdoor experiences and stewardship. The role includes developing and achieving retail plans, overseeing profitability and financial budgeting, monitoring inventory and store assets, and fostering employee engagement, retention, and development. The Store Manager also builds relationships with local organizations and participates in community events. REI describes its culture as values-led and inclusive, with a commitment to respect, belonging, and supporting employees’ ability to bring their whole selves to work.

Requirements

Enjoys communicating and building relationships inside and outside the organization.
Open to feedback and other viewpoints in support of the business.
Uses business understanding, innovative thinking, and sound judgment to solve problems.
Makes solid recommendations by combining information from various sources.
Produces quality work by setting effective goals and establishing priorities.
Organizes and uses resources to meet deadlines and keeps others informed about plans and progress.
Engages and influences others to accomplish organizational goals.

Nice To Haves

3–5 years of retail store management experience (preferred).

Responsibilities

Develop and achieve short- and long-term retail plans.
Manage and delegate planned priorities to Sales Managers and Shop Service Managers.
Create a positive employee experience focused on engagement and retention.
Use store reports to identify strategies for improving metrics.
Oversee the store’s profitability and financial budgeting.
Monitor inventory levels, facilities, and other assets.
Engage in local organizations and community events.
Inspire a customer-centric culture by recognizing and rewarding the team.
Develop top performers and evaluate performance.
Build teams through effective employee development, involvement, and communication.
Guide teams through change and ensure prompt service and that customer expectations are met.