Store Manager (Resource) - Central Region

Goodwill NCW Jobs•Wausau, WI

About The Position

The Store Manager (Resource) serves as a resource leader for Goodwill NCW, supporting other store locations by filling leadership openings as needed and traveling between stores to maintain continuity, stability, and operational success. The role oversees the donation-to-store-floor process, ensuring donated goods are handled responsibly and shoppers receive a customer-centric experience. The Store Manager is responsible for the financial and operational status of the assigned store, including people, sales, staffing, scheduling, payroll, growth, expenses, mission integration, budgeting, and safety. The role implements business strategies and standard operating procedures to meet sales and production plans and maintain store presentation, organization, facility layout and maintenance, quality control, safety, and policy compliance. The position leads change through planning, communication, and coaching; maintains a visible presence and seeks feedback from team members; ensures regulatory compliance; conducts facility and equipment audits; and promotes safe work practices. It also implements marketing and communication strategies, builds community awareness of the mission, and leads hiring, onboarding, training, performance management, mentoring, and team development, including cross-training. Other duties may be assigned.

Requirements

Excellent time-management and prioritization skills, including the ability to handle multiple tasks simultaneously under time constraints.
Excellent communication, customer-service, and attention-to-detail skills.
Excellent problem-solving and decision-making skills.
Basic competency with Word, Excel, PowerPoint, SharePoint, and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
Valid driver’s license with an acceptable driving record and ability to travel to other locations.
Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance according to the assigned schedule.

Nice To Haves

Bachelor’s degree in a related field.
At least 5 years of leadership experience.

Responsibilities

Support other store locations by filling leadership openings as needed and traveling to ensure continuity, stability, and operational success.
Oversee the donation-to-store-floor process, ensuring proper stewardship of donations and a customer-centric shopping experience.
Implement business strategies to meet or exceed forecasted sales and production plans.
Manage the assigned store’s financial and operational status, including people, sales, staffing, scheduling, payroll, growth, expenses, mission integration, budgeting, and safety.
Implement and sustain standard operating procedures for store presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies.
Manage change through planning, communication, and coaching.
Maintain a consistent presence in the store and engage with team members to seek feedback.
Ensure regulatory compliance, conduct facility and equipment audits, and promote safe work practices.
Implement marketing, advertising, and communication strategies and work with community members to advance mission awareness.
Lead hiring, onboarding, training, performance management, mentoring, and team development, including cross-training.
Perform other duties as assigned.